American Cancer Society Account
Frequently Asked Questions
What is Society Account?
On November 19, 2014 , the American Cancer Society account login process was upgraded. This update ensures proper security and a consistent experience across all American Cancer Society applications.
Also, for greater ease and convenience, you may now log in using your social account. Initially, this upgrade will only affect Relay For Life, Making Strides Against Breast Cancer, and a few other event sites. We will be adding our other American Cancer Society sites and programs in future upgrades.
What if I still have questions about this new process?
Relay For Life and Making Strides participants, feel free to call our web site support desk at 1-877-957-7848. We’re always ready to assist you with any question you might have.
Active For Life participants, email us at email@example.com.
Why should I update my login information with Society Account?
The main benefits of this update are:
- Users can log in using their preferred social account login credentials (Facebook, and Google) or with an email address.
- Users will now be recognized on all of our event websites, so there will be no need for multiple usernames and passwords.
- There will be enhanced account security across all Society applications.
The American Cancer Society will require you to make this change during THIS event season, so please take a few moments to update your account.
Which websites are impacted by this update?
Currently, the following websites are impacted by the Society Account update:
- Relay For Life, Relay Recess, Relay Field Day, Mini Relay, Relay Nation, Bark For Life
- Making Strides Against Breast Cancer
- Coaches vs. Cancer
- Community Fundraising pages
- Personal Fundraising websites like Birthdays, Mosaic, Team ACS, Family & Friends
- DetermiNation or other marathon events
- Some Golf and Gala Events
Eventually, all American Cancer Society sites will be accessed via Society Account.
What should I do if I signed up using multiple email addresses in the past?
Use the most recent email address with which you signed up. After this upgrade, you won’t have to remember multiple email addresses if you participate in a variety of American Cancer Society events. Once you’ve updated your account and created a new password, you’ll be able to access any of our event or program websites using your newly created Society Account login information.
I am signed up for an American Cancer Society program that isn’t affected by the new update yet. What should I do?
Stay tuned. We will be rolling out additional American Cancer Society websites and programs under the new login process. This will enable you to have one set of login information for all Society programs and events.
Why did I receive the email to update my username and password multiple times?
You are likely registered with multiple American Cancer Society events or programs affected by the new login process.
What if I’m currently registered under an email address that is shared with others?
If your team captain, company, or event manager registered you in the past under a shared corporate, organizational, or family email address, please call our website support desk at 1-877-957-7848 so that we can add your personal email address to your account and create your new Society Account login.
My team captain/team leader always signs up my team. How do I sign up this year?
When you sign up for your event, select your team and then sign up by creating your own account. By creating an account under your own email address, you will receive all event information directly, have access to the fundraising tool, be able to sign the event waiver, etc. Also, you will be able to change or reset your password and manage your links to social sites. (If you choose not to sign up with your email address, please see the question below regarding signing up offline.)
I’m a team captain or team leader. Is there a change in how I sign up?
Any event participant who signs up after November 19, 2014, will be instructed to create a Society Account with a new username (unique email address) and password. Once you log in under your new credentials, you will be able to select your role as team captain or team leader. Please encourage your team members to sign up themselves using their own username (unique email) and password.
If you were already signed up before November 19, 2014, you will be instructed to log in to your event website and upgrade to a new Society Account. (Don’t worry, your dashboard will still function and receive donations in the meantime.) Once you’ve updated your account, you can access your dashboard by using your new username (email address) and password.
My child has always been signed up for the Relay Recess™ and/or Relay Field Day™ event by their teacher. How does my child now sign up?
Parents will need to create an account with their child’s email address or use their own email address (and parent’s name) when signing up. If you need assistance, please call 1-877-957-7848. (If you choose not to sign up with your child’s or your email address, please see the question below regarding signing up offline.)
What should I do if I change my email address?
Log in with your existing email address, and once you are in Society Account, you can manage both your email address and password.
If I’m having trouble signing up, will my account still be updated and receive donations?
Yes. This is simply a new login process. Your participant center website donation functionality will not change.
What should I do if my password doesn’t work or I can’t login?
Please call our web site support desk at 1-877-957-7848.
What if I don’t want to create an online account but still want to join a team?
Teams and participants may sign up using paper forms that will be entered into our fundraising system by your American Cancer Society representative. These forms do not require an email address; however, you will not have access to an online dashboard.
There are two ways you can sign up offline:
- Contact your team captain/team leader or an event committee member for a paper form and collection envelope (for fundraising). They will have the necessary information to help you sign up using paper forms.
- Alternatively, please call 1-877-957-7848 and one of our specialists will help you sign up.
If you chose to join us on the event day, the offline paper form will also be available.
What if I want to have separate accounts for my different events (Relay For Life, Making Strides, etc.)?
We’ll be happy to advise you on how to use a second e-mail address to create separate accounts and ensure your logins are correctly associated to the events of your choice. If you would like to use two different logins, please call our website support desk at 1-877-957-7848.
What if I want all of my event history combined into a single account?
We’ll be able to help you combine your accounts. Please call our website support desk at 1-877-957-7848.